Steakhouse restaurant frequently asked questions
Dining with Us
Bookings
Where are bookings being taken?
To make a booking you can book online here: To make a booking or enquiry, please visit https://www.millerandcarter.co.uk/tablebooking#/ or the individual site’s booking page via our website or app. This will also allow you to submit enquiries for large parties.
How do we book a table?
To make a booking you can book online here: https://www.millerandcarter.co.uk/tablebooking#/ via our website or app.
How do we make an enquiry for a larger group?
To make an enquiry to join us with a larger group, please visit. via our website or app. You can enter all your booking requirements and any further details within special requests and one of the team will be in touch.
How far in advance, or how soon, can I make a booking for?
We do allow same day bookings depending on availability and you can book up to 6 months advance. Just pop onto our bookings page, complete your details and you will receive a confirmation if we can accommodate your request. If you're planning a big get-together or a special occasion, you can do this here and one of the team will be in touch to discuss.
I haven’t received my booking confirmation.
If you have not received your booking confirmation as of yet, please do contact the Miller & Cater location you have booked for to confirm your booking.
Are walk ins allowed?
We always try and accommodate walk-ins, however, to ensure you get a table at your preferred time we advise booking online.
How do I cancel an online booking?
To cancel an online booking, just click on the link in your booking confirmation email and follow the steps. Please try to give us as much notice as possible.
Your Visit
My deposit was not deducted from my bill.
Please do contact the Miller & Carter you visited to assist you further. Alternatively, you can contact our Guest Care Team via our enquiry form.
What are your opening times?
To find the open hours of any of our pubs please visit the homepage for your local Miller & Carter and it will appear at the top of the page.
What is the dress code for Miller & Carter?
We like to think that dining at Miller & Carter is a bit of a treat, and many of our guests like to dress up to celebrate their special occasions. Therefore, we have a smart-casual dress code and kindly request that no sportswear is worn when visiting Miller & Carter.
Is there disabled access to your pubs?
At Mitchells and Butlers we take the needs and the equal treatment of all our guests extremely seriously. We have invested heavily in this area in recent years and are committed to ensuring our facilities and services are accessible to all, across all of our estate.
However, in some circumstances, often in smaller sites or perhaps in listed buildings, alterations are not possible. Therefore, alternative arrangements are put in place to assist disabled guests. For example, where a ramp can't be installed in an entry due to difficulties with planning permission, small temporary ramps may be provided. To be certain that the site you are visiting is practical for disabled access, we would always suggest that a guest contact the pub beforehand.
Are you accepting cash or is it card only?
We advise our guests, wherever possible, to pay by card or contactless methods. We accept contactless card payments up to £100, Apple Pay and Google Pay.
Menu
Are you doing takeaway?
We offer several different takeaway and delivery options. You can purchase through our apps or online here: https://www.millerandcarter.co.uk/takeaway#/. A number of our sites partner with Just Eat, Deliveroo and Uber Eats to offer a to-your-door delivery service.
Where can I find menu prices?
Please visit the homepage for the Miller & Carter you would like to visit and view the menu to see all of our prices.
What time can children dine till?
Children are always welcome so there are no restrictions placed on how late they can dine with us.
Do you offer a children’s menu?
Young guests are welcome and have their own special menu you can view here: https://www.millerandcarter.co.uk/youngerguestsmenu#/ Furthermore, highchairs are available on request, and our team members will store away prams or pushchairs for ease.
Is there allergen/special dietary information available for guests?
Please click here to view our Allergen information, this will open in a new tab. Some dishes may not be available in all sites.
Please ensure that you refer to the onsite allergen guide on each visit to confirm that nothing has changed.
Do you offer a gluten free menu?
Our Coeliac guests can enjoy our steak experience as well as indulging in a range of tempting gluten free starters, mains and desserts. Our Gluten Free menu is accredited by Coeliac UK. Menu is available all day across all our restaurants https://www.millerandcarter.co.uk/gluten-free-menu#/
Is your chicken free range?
Although our chickens are not free-range, we're pleased to confirm that they are Red Tractor Farm Assured.
Is the Meat Halal Certified?
When we source our meat, our decisions are based on strict animal welfare, food safety and quality standards. We use a variety of suppliers, mostly in the UK and Ireland, but some from abroad. All of our suppliers, regardless of location, operate to strict EU animal welfare standards, which require that all animals are stunned before slaughter to ensure they are killed humanely. This is the industry standard used by all the major retailers and restaurants in the UK. None of the meals on our menus are prepared or cooked to a Halal standard.
Where do you source your meat?
Through a carefully maintained relationship between our suppliers and processors, our butchers can guarantee that the Beef we source meets the highest standard of quality and is traceable from field to fork.
Only cattle from assured farms produced to a quality standard mark are used for Miller & Carter with the highest standards of beef farming practices and animal welfare maintained.
What do I need when visiting to be served alcohol?
Should a guest look under the age of 21, then identification will then be asked for, of which only the following will be accepted:
✔ International passport
✔ UK or European Union photo-card driving licence (full or provisional)
✔ Proof of age card with 'PASS' accredited hologram
Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.
NOTE
By law it is an offence to sell alcohol to a person aged under 18. Anyone under the age of 16 years must be accompanied by an adult. As a retailer of alcohol, we are mindful of our duty of care to our customers, staff and the wider community. It is therefore Mitchells & Butlers' Company policy not to allow under 18s to consume alcohol on our premises under any circumstances.
OUR OFFERS AND NEWS
How do I sign up for Miller & Carter promotions?
We're delighted that you'd like to keep in touch. Simply find your Miller and Carter, create and account to have access to all our latest news and offers.
What do I do if I haven’t received a voucher?
Please ensure you have registered for an account on our website or on our app. Please note that not all guests will receive the same offer at the same time.
What do I do if I haven’t received my Birthday Voucher?
When you registered for an account, did you enter your date of birth? If not, find a recent Miller & Carter email and click on the "email preferences" link to update your details. Please allow up to 2 weeks from sign up to your Birthday to receive your voucher.
Can I use my promotional voucher at any Miller & Carter?
Yes, you can use your voucher in any Miller & Carter of your choice. Please do check the terms and conditions for your voucher as some exclusions may apply.
How do I unsubscribe from the Miller & Carter newsletter?
To stop receiving our news and offers via email, just click on the "unsubscribe" link, which can be found at the very bottom of every email we send to you.
When can I use the set menu?
For set menu offers, as long as you are seated and order between the applicable hours of the offer then you are entitled to the discount.
Contacting Us
Can I speak to Guest Care by phone regarding my feedback?
Yes, you can contact us 0121 498 7098 9am - 5pm Monday to Friday (excluding Bank Holidays)
We do advise using the contact form online to help us get you the best response and for outside the hours outlined above. You can access that here.
I would like to give feedback on a recent visit
If you have a complaint, enquiry or compliment for a Miller and Carter you've visited, please click here.
I have a question about a Miller and Carter, who do I contact?
Please look through our FAQs which will hopefully answer your question. If not please contact our Guest Care team by completing our feedback form.
I want to contact a Miller and Carter
Our restaurants don't have their own email addresses, so if you'd like to talk to the manager please call him or her directly. You'll find the phone number on the "home" and "find us" pages of your nearest Miller and Carter.
Can I reach you on social media?
Yes, you can find us on social media via Facebook, Twitter and Instagram. See the bottom of our homepage to find the links.
Our offers and news
How do I sign up for Miller and Carter promotions?
We're delighted that you'd like to keep in touch. Simply find your Miller and Carter, create and account to have access to all our latest news and offers.
What do I do if I haven’t received a voucher?
Please ensure you have registered for an account on our website or on our app. Please note that not all guests will receive the same offer at the same time.
What do I do if I haven’t received my Birthday Voucher?
When you registered for an account, did you enter your date of birth? If not, find a recent Miller & Carter email and click on the "email preferences" link to update your details. Please allow up to 2 weeks from sign up to your Birthday to receive your voucher.
Can I use my promotional voucher at any Miller & Carter?
Yes, you can use your voucher in any Miller & Carter of your choice. Please do check the terms and conditions for your voucher as some exclusions may apply.
How do I unsubscribe from the Miller and Carter newsletter?
To stop receiving our news and offers via email, just click on the "unsubscribe" link, which can be found at the very bottom of every email we send to you.
When can I use the set menu?
For set menu offers, as long as you are seated and order between the applicable hours of the offer then you are entitled to the discount.
USING OUR DIGITAL SERVICES
What am I able to do with your digital services?
We offer the ability to book a table, use our order at table service, have a takeaway and explore our loyalty programs and more!
Where can I get your app?
Our app is available to download for free on both the Apple App store and the Google Play store.
My reward has disappeared from the app.
If your reward has disappeared try force closing the app on your phone and re-open if that didn’t work, it may have expired. If this is not the case, please contact our Guest Care Team by completing our enquiry form.
My reward stamp has not been added following a visit.
If your stamp has not yet been added, please wait 24 hours following the visit. If it still doesn't appear, please contact our Guest Care Team by completing our enquiry form.
I am experiencing issues with resetting the password for my app.
Initially, make sure you are following the process on your smartphone rather than on a laptop or other device. If you still experience difficulties please contact our Guest Care Team by completing our enquiry form.
What options are available for me to access my account?
In addition to being able to sign in via our app it is also possible to sign in via a web browser such as Safari or Chrome on a mobile, laptop, tablet or desktop device.
Working with us
Are there any jobs available at your restaurants?
It's great to hear that you're thinking of joining the team. See our jobs page for more info and links to our current vacancies https://www.millerandcarter.co.uk/jobs
We are a supplier who are interested in working with you. Who should I contact?
Due to the volume of requests we receive we are unable to deal with unsolicited supplier calls and emails. If you are interested in becoming a Miller and Carter supplier please send your details in writing to - Procurement Department, Mitchells & Butlers, 27 Fleet Street, Birmingham, B3 1JP
Guest Wi-Fi
Do you offer free Wi-Fi in your venues?
Yes, we offer free Wi-Fi in all our venues just look for ‘Guest Wi-Fi’ this is provided by Sky.
How do I access Sky Wi-Fi?
Once you have located ‘Guest Wi-Fi’ just click on it and follow the on-screen prompts to connect. You’ll need to register to use Sky Wi-Fi, you can also opt in to receive marketing from us so we can tell you about all our cool deals and promotions!
I was previously registered with O2 Wi-Fi, do I need to create a new account with Sky or will my existing account work?
Yes, you will need to register again, we will not transfer any accounts previously registered over to Sky Wi-Fi.
Once I register for the first time, do I need to register again?
No, the good news is, you only need to register once and then assuming you use the same device you’ll be able to access Wi-Fi quickly next time. If you change device you will need to sign back in.
Why do I need to register my details?
Legally we need to ask people to register some information about themselves before using the service (to comply GDPR). This information may be made available to authorities as required, but we won't share your details with any third-party companies.
What are the terms and conditions of use?
The terms and conditions for using our free Wi-Fi internet service can be found on the landing page when you connect to the Sky Wi-Fi.
Gift Cards
Where can I buy a Miller & Carter gift card?
Miller & Carter gift cards are available to purchase online here. If you order online, you can choose either a digital gift card received by email or you can send a physical gift card, delivered by post inside of a greetings card with your own personalised message.
You can also buy physical gift cards from any of our restaurants. Just pop into your Miller & Carter near you and speak to a team member.
Where can I spend Miller & Carter Gift cards
Miller & Carter gift cards (whether physical, or email) are valid at any Miller & Carter in the UK as well as any other Mitchell’s & Butlers venue. You can search all available venues here.
In what amounts are your gift cards available?
You can credit our gift cards with any denomination of £5, up to the total value of £250 each.
For how long are they valid?
Our gift cards are valid for 24 months from the later of the date a value was last loaded onto the card and the date that any value was last redeemed.
Who can I send an email e-gift to?
Email e-gifts can be sent to anyone with a valid UK email address.
I live overseas, can I purchase a gift card?
Our gift cards can only be purchased by our guests who have a valid UK billing address.
What if the e-gift, sent by email, is not received?
Get in touch with our team with your details and they'll respond to your query as soon as possible.
How do I spend an e-gift card received by email?
Just show the email (either on your smartphone or as a print-out) or text message, which will contain a unique gift code, to your server, who will then redeem it for you.
Do I have to spend all the money on my gift card in one go?
Not at all. If there is any remaining balance on your gift card, feel free to come back and spend it before the expiry date.
Where can I find out what the remaining balance is on my gift card?
To check the balance on your gift card, please click here and follow the simple instructions.
Can I order large quantities of Miller and Carter gift cards?
Certainly. The easiest way is via this website https://business.mbdiningoutcard.co.uk/
Alternatively, you can contact the corporate gift card team on mabforbusiness@bhnetwork.com
What are the gift card terms and conditions?
1. The gift card may not be exchanged for cash.
2. The gift card is not a cheque guarantee, credit, debit or charge card.
3. No change will be given but the balance can be used for future purchases.
4. We will not be held liable for lost or stolen cards - protect this as you would cash.
5. To check the balance of your gift card, please visit www.showmybalance.com and follow the simple instructions.
6. A gift card is valid for 24 months from the later of the date that any value was last loaded onto the gift card, or the date that any value on the gift card was last redeemed.
7. The gift card is valid at any Mitchell’s & Butlers venue in the UK. You can search all available venues at www.thediningoutgiftcard.co.uk/. The gift card cannot be used (i) to make any online purchase (ii) at any moto or other Mitchell’s & Butlers franchise or (iii) at any site not managed by Mitchells & Butlers: please check with your server that the gift card can be used at the particular site before ordering.
8. Gift cards can be purchased with a minimum value of £5, up to a maximum of £250.
9. Email gift cards should be treated as cash. If deleted, they will not be resent. No SMS
10. Miller & Carter Gift Cards may be paid for with a valid Debit or Credit Card, Google Pay and Apple Pay (we do not accept American Express). The costs of delivery for Physical Gift Cards will be as displayed to you on our website. eGift Cards will be delivered free of charge.
Please note: If paying by credit card your bank may treat the purchase of gift cards as a funding transaction that could incur cash advance fees. This decision is at the sole discretion of your credit card provider. Please check your credit card terms and conditions.
11. Digital gift cards are valid either presented on a smart phone or printed out.
24. Gift cards can be used multiple times until all of the remaining balance is spent. You can check the balance of your gift card at https://www.showmybalance.com.
I have an issue with my gift card, but I can't find the answer here.
Please get in touch with our Guest Care Team via our enquiry form.
Other
Do you offer charitable donations?
Each of our steakhouses makes its own decisions regarding charity and raffle prizes. Just contact the manager of your Miller and Carter steakhouse near you to discuss it with them directly.
I have been barred from a Miller and Carter Restaurant
It is important to us that our pubs and restaurants provide a safe, social and welcoming environment for all our guests. From time to time our pub teams may have to make a decision to bar an individual guest for the safety of our other guests and staff. These decisions are made at the manager's discretion, at a local level and we support their right as responsible license holders to make such decisions. Consequently all decisions are final and cannot be appealed centrally via our Retail Support Centre.
What is your Breastfeeding policy?
We welcome all breast feeding mothers into our businesses.
Are there parking restrictions at your restaurants?
Some of our restaurants do operate a parking system which will be indicated by signage in the car park, however if unsure please check with restaurant on arrival.
I have received a parking fine after dining at one of your restaurants. What do I do next?
If you have received a car parking fine, please contact the car parking company directly using the information on the fine that you have received. Alternatively, get in touch with our Guest Care Team via our enquiry form.
Does your car park have an electric power point?
Please contact the restaurant directly prior to your visit.
Is Miller & Carter dog friendly?
We allow guide dogs and assistant dogs into our businesses. Many of our pubs/restaurants allow dogs in their garden areas, but please check with the business before you visit to avoid disappointment.
Do you allow E-Cigarettes in your restaurant?
For the comfort of all our guests Mitchells & Butlers do not allow the use of electronic cigarettes within our premises.
Merchandise
How long will my order take to arrive?
We aim to send all orders by the next working day (Monday to Friday). Orders are sent via Royal Mail second class and the Royal Mail aim to deliver in 2-3 working days (including Saturdays).
How do I return an unwanted item?
We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original condition, and the return reaches us within 14 days we’ll exchange your items or refund in full. You’ll need to get in touch with our guest care team on guest.care@mbplc.com or give us a call on 0121 498 7098 to request a returns form. Click here to view our full returns policy and all other Terms & Conditions in the FAQ section.
Have you received my returned items?
It can take up to 7 working days (excluding weekends and bank holidays) from the day after the date of your return, for your parcel to be delivered back to our warehouse and processed. We'll get in touch by email as soon as soon as we've completed your return, letting you know whether your refund or exchange has been processed.
Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 5-10 working days in the UK, depending on your bank/card issuer.
If your returns haven't reached us after the returns timeframe, please get in touch on guest.care@mbplc.com
Can I return an Item for an exchange instead of a refund?
Absolutely. If you’re looking to replace a faulty or incorrect item, please get in touch so we can get this sorted for you. Send us an email on guest.care@mbplc.com. You’ll need to evidence any damage in your email though, a good photo should do it.
Do you refund delivery charges if I refund something?
Your delivery charge will be refunded in certain circumstances, for example if your product is damaged or faulty on arrival. Please send us an email on guest.care@mbplc.com with evidence attached, a good photo should do it.
What should I do if my refund is incorrect?
We’re really sorry if we’ve made a mistake with your refund! Contact our guest care team on guest.care@mbplc.com and we’ll try to sort this as soon as possible.
What happens after I have returned my item ?
We'll send you an email to let you know we've received your return with the details of any refunds due and exchanged items. Any exchanged items will be sent to the original delivery address using the same delivery service as your original order. If we’ve refunded you for any items, the funds can take up to 5-10 working days to appear in your account depending on your bank/card issuer.
CAN'T FIND WHAT YOU'RE LOOKING FOR?
If you are looking to make a booking or enquiry click here https://www.millerandcarter.co.uk/tablebooking#/